Help centre

Buying or renting

How do I contact a lister?

Open a listing and choose Message. You'll need to be ID-verified (level 2). Your first message goes straight into the in-app inbox.

How do viewings work?

Pick a time the lister has opened and send a request. When they confirm, the exact address, a map with directions and an add-to-calendar file appear on your viewing page, and the lister receives your contact details so you can coordinate on the day.

Why can't I see the exact address?

It's revealed only after a confirmed viewing. Until then, listings show the neighbourhood and a shaded circle on the map.

Can I share the location with someone?

Yes. On a confirmed viewing choose “Share GPS link”. The recipient must be signed in and ID-verified, and the link expires in seven days. You can revoke it at any time.

Listing a property

What do I need to publish?

A level-3 account (NIN, BVN and liveness), a title and description, a price, the location, at least three photos and one weekly viewing window. You can prepare everything as a draft first.

What is the 3D scan?

An optional .glb model made with a phone scanning app. Buyers can rotate it on your listing page. You can also paste a Matterport, Kuula, RoundMe, YouTube or Vimeo tour link.

Why was my listing text rejected?

Listings can't contain phone numbers, e-mail addresses or links. Interested people contact you through chat, and you share details after an invoice.

Getting a green badge

The badge reflects which essential documents our team has verified. Upload them from the Documents step of your listing. What counts as essential depends on the listing:

• Sale: Certificate of Occupancy, Deed of Assignment, Registered Survey Plan, Governor's Consent, plus building/planning approval for built properties.
• Rent: Proof of ownership.
• Listed by an agent or caretaker: also a letter of authority or power of attorney from the owner.

Green means all essential documents are verified. Yellow means some are. Red means none yet. Clear scans verify fastest.

Chat & invoices

Why are phone numbers replaced with “contact details hidden”?

It keeps deals on the platform where both sides are protected. When a lister issues an invoice, contact details unlock in that conversation.

What does an invoice do?

It records the amount and terms between two transaction-ready users. The buyer can then pay it into escrow: the money is held by Bricks & Click and released to the lister only when the buyer confirms, or automatically after a few days if no problem is reported.

How do short stays work?

Pick your nights on a short-stay listing and ask to book (or book instantly where the host allows it). Once the host accepts, you pay into escrow to confirm. The exact address appears after you pay, and the host is paid 24 hours after you check in. Cancellations are refunded according to the host's policy (flexible, moderate or strict), shown before you book.

How do I report a problem?

Use Report on a listing, or the menu in a chat. Moderators can see the full conversation, including anything that was hidden.